Management Goals for Distribution of Restoration Priorities

The purpose of restoration priority assignments is to guide a service vendor on the sequence for restoring services in the event of an outage or failure of multiple services. All TSP services, regardless of their restoration priority levels, will be restored before non-TSP services. Priority levels affect when the service vendor restores one TSP service relative to another TSP service. If too many telecommunications services have the same priority level, none of them will have priority; in effect, vendors will have to treat these services uniformly. Thus, it is in an agency's best interest to prioritize its NS/EP services and distribute their priority levels instead of requesting the same priority level for all NS/EP services.

The TSP Program Office is responsible for ensuring that TSP assignments are not concentrated at one priority level. As a result, the office has established management goals to provide general, high-level guidelines to ensure an equitable distribution of priority levels across the TSP service. By maintaining the distribution of priority levels, telecommunications managers can ensure that the service vendor restores their most critical NS/EP requirements first. The figure below presents recommended TSP management goals

N/A = Not applicable
*National Security Leadership services qualify for a priority level of 1. However, service users should consider distributing some portion of these services among priority levels 2, 3, 4, and 5 to avoid concentrating all their services at the same priority level.

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