When circumstances require installation of a new telecommunications service faster than a service vendor's normal processes allow, an organization may request provisioning priority. This can be an immediate installation following an emergency or an installation by a specific date, also known as an essential provisioning. These simplified steps show the basic process for requesting provisioning priority (see complete instructions):

1. Review participant responsibilities
2. Certify that the telecommunications service supports an NS/EP function listed under one of five TSP categories.
3. Call TSP Program Office at 703-235-5650 for instructions on how to submit your request. The TSP Program Office may direct you to fax in a TSP Request for Service Users (SF 315).
4. Receive a TSP Authorization Code for each service or circuit you need to install
5. Give the TSP Authorization Code to your service vendor
   The vendor confirms receipt of the TSP Authorization Code(s) with the TSP Program Office

Vendors- Information about vendor responsibilities for provisioning requests is available here.

Restoration priority is for new or existing telecommunications and requires that service vendors restore them before non-TSP services. Restoration priority helps minimize service interruptions that may have a serious, adverse effect on the supported NS/EP function. Organizations must request TSP restoration priority before a service outage. To request restoration priority:

1. Review participant responsibilities
   Certify that the telecommunications service supports an NS/EP function listed under one of five TSP categories.
2. Register for TSP and receive an online account. This process takes approximately one to two weeks.
3. Provide information (usually done online) about the services or circuits needing restoration. The TSP Program Office has up to 30 days to assign TSP Authorization Codes, but usually processes them within about two weeks.
4. Receive a TSP Authorization Code for each service or circuit for which you need priority.
5. Give the TSP Authorization Code to your service vendor
6. The vendor confirms receipt of the TSP Authorization Code(s) with the TSP Program Office
7. TSP Authorization Codes are active for three years, at which point the service user will need to revalidate them.

Service users must request TSP restoration priority before a service outage occurs.

Vendors- Information about vendor responsibilities for restoration requests is available here.