User Responsibilities

A TSP service user is any individual or organization that has requested and/or received a TSP Authorization Code for a critical circuit or telecommunications service. NS/EP telecommunications services within the Federal, State, local, or foreign governments, as well as private industry, are eligible for TSP. Federal users do not require a sponsor, but generally have a centralized Point of Contact (POC) that routinely interacts with the TSP Program Office. Non-Federal users (e.g., State, local, foreign governments) require a sponsor. Service users or entities acting on their behalf will perform the following:

• Identify telecommunications services requiring priority (read about management goals for distribution of restoration priorities)
• Request, justify, and revalidate all priority level assignments
• Accept TSP services by the service due dates
• Have customer premises equipment and customer premises wiring available by the requested service due date and ensure (through contractual means or otherwise) priority treatment for customer premises equipment and customer premises wiring necessary for end-to-end service continuity. Failure to meet this criteria may result in a higher level inquiry from the National Communications System or the Federal Communications Commission.
• Pay vendors any authorized costs associated with priority services
• Report to vendors any failed or unusable services with priority levels
• Designate a 24-hour POC for each TSP request and apprise the TSP Program Office
• Cooperate with the TSP Program Office during reconciliation and revalidation.

Guidance for specific types of organizations that commonly request TSP appears in the following links (all documents are in the Microsoft Word format):

First Responders
First Responders FAQs
First Responders Enrollment Guide

Health Care
Health Care FAQs
Health Care Enrollment Guide

Public Safety Answering Points (PSAP)
PSAP FAQs
PSAP Enrollment Guide

Public Utility Commissions (PUC)
PUC FAQs
PUC Enrollment Guide

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