Confirmation and Verification of TSP Service Information

The TSP Program rules require service vendors to submit reports to the TSP Program Office confirming the completion of all TSP service orders for which they are the prime service vendor. The prime service vendor will provide a TSP Service Confirmation to the TSP Program Office within 45 calendar days of completing a TSP service order. Vendors can submit confirmation reports online (register or sign in), by electronic file, or paper TSP Service Confirmation for Service Vendors form (SF 318). These reports serve two purposes:

• Confirm that the service vendor implemented same priority that the TSP Program Office assigned
• Provide the TSP Program Office with the Prime Service Vendor Circuit ID(s) for that TSP service.

This section highlights a prime service vendor's responsibilities regarding confirmation of TSP services to the TSP Program Office and presents methods for submitting confirmation reports. The section also presents guidelines for service vendors to follow to verify TSP assignments.

Confirmation of TSP Service Order Activity

TSP service confirmations will contain the following information:

• Full name of vendor. Prior to or when submitting their first confirmation, prime service vendors must designate to the TSP Program Office a standard company name. It is critical that prime service vendors consistently use the exact company name originally designated to the TSP Program Office; the TSP Program Office will reject any further confirmations submitted under a different company name. The TSP Program Office will store all TSP service information for prime service vendors based on this designation of their name.
• Vendor POC name or title, phone number, and address. (The TSP Program Office will refer all questions/issues regarding confirmation to this POC.)
• Date data compiled.
• Number of items reported.

For each TSP service being confirmed, report the:

• TSP Authorization Code (all 12 characters)
• Prime Service Vendor Circuit ID
• Type of order:
  • New
  • Change
  • Disconnect

Verification of TSP Assignments

The TSP Program Office makes all TSP assignments, and therefore the TSP Program Office's database is the standard for verifying TSP assignments. To verify a provisioning or restoration priority assignment with the TSP Program Office, the service vendor must identify either the TSP Authorization Code or the Prime Service Vendor Circuit ID. The TSP Program Office will then verify whether or not the TSP assignment received by the service vendor is correct. Service vendors may contact the TSP Program Office via telephone between 8:00 a.m. and 4:00 p.m. eastern time Monday through Friday to verify non-Emergency priority-level assignments. However, the TSP Program Office will be available 24 hours a day, 7 days a week, to verify Emergency provisioning priorities.

Electronic File Requirements

The following section defines the structure of confirmation (SF 318) electronic files for interchange between the prime service vendor and the TSP Program Office. Please note that files must be in ASCII format.