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A TSP service user obtains provisioning priority to facilitate priority installation of new telecommunications services. Provisioning on a priority basis becomes necessary when a service user has an urgent requirement for a new NS/EP service that requires installation immediately or by a specific due date that is earlier than the vendor's standard service provisioning timeframe allows. (Note: The user is responsible for ensuring no other avenues for obtaining service are available before resorting to TSP procedures.) This section highlights service vendor responsibilities regarding provisioning of TSP services. Service Vendors' TSP Service Provisioning Responsibilities A priority provisioning requires the service vendor to provision the following:
Service vendors may, during certain emergencies, receive TSP assignments verbally. In these cases, written service orders should follow within two working days. If prime service vendors do not receive the written service order within two working days, they may contact the TSP Program Office. Prime service vendors should accept a TSP assignment only if the service order (or verbal request) includes a TSP Authorization Code. The only condition under which a prime service vendor may accept a provisioning TSP assignment without a TSP Authorization Code is when the service user or its contracting activity asserts it is unable to communicate with either the TSP Program Office or the Federal Communications Commission (FCC). Service vendors may attempt to contact the TSP Program Office or the FCC for verification. If contacting the FCC, call the FCC Watch Office and ask for the TSP point of contact. Prime service vendors who subcontract portions of TSP services must convey the TSP assignment to subcontractors and interconnecting carriers, as well as maintain the TSP assignment in their own records. (Service vendors should refer to internal procedures and industry guidelines regarding TSP service information transfer between prime service vendors and subcontractors.) In the event a subsequent service order changes or revokes the TSP assignment, the prime service vendor will convey these changes to subcontractors and interconnecting carriers, as well as adjust its own records. As specified in the TSP rules, service vendors will cooperate with other service vendors involved in provisioning a TSP service by honoring requests for assistance. Additionally, all service vendors, specifically including resale carriers, will ensure that they give service vendors supplying the underlying facilities the information necessary to implement priority treatment of facilities that support TSP services. For instance, a service vendor providing a TSP service to a service user via leased facilities must inform the vendor who owns the facilities of the priority service carried on those facilities. In the event of problems regarding TSP services, service vendors and service users or their contracting activities should first attempt to determine solutions among themselves. However, it is impossible to resolve conflicts to the mutual satisfaction of service vendors and service users or their contracting activities, the parties should referred the case to the TSP Program Office. Service vendors should also refer to their internal escalation procedures and industry guidelines. Within 45 calendar days of completing a TSP service order, prime service vendors are required to provide confirmation information to the TSP Program office. This requirement is in addition to the normal service vendor business practice of reporting completion of a service order back to the service user or their contracting activity. This confirmation information serves to verify that the TSP assignment the service vendor recorded matches the TSP assignment the TSP Program Office assigned Questions or comments concerning this site? Please contact the webmaster. |
